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Investigating How Smart Vending Machines and Associated Human-machine Interactions Impact Users’ Willingness to Use

Huidong Liu

University of New South Wales, Sydney, New South Wales, Australia.

*Corresponding author: Huidong Liu

Published: 14 November 2022 How to cite this paper


Since the development of Artificial Intelligence (AI), the number of direct interactions between humans and machines has increased in frequency. As there are significant differences between the characteristics of humans and machines, an increased number of studies have investigated the emotions humans experience during these interactions. This study focuses on smart vending machines as the research object, and explores how users’ consistent use of smart vending machines affects their emotions from the perspective of human-computer interactions. Emotional responses (the happy emotion and control emotion) are the mediating variable, and psychological distance is the moderating variable in this study. Using the questionnaire method, 326 valid questionnaires were analyzed by SPSS software. The data analyzed suggest that that bidirectionality, personalisation and interestingness are likely to have a significantly positive influence on the formation of happy emotions. Controllability, personalisation and interestingness are found as likely having a significant positive influence relationship on the formation of control emotions. The mediating effect of happy emotion on controllability, responsiveness, and interactivity is not significant; the mediating effect of control emotion on responsiveness, interactivity, and bidirectionality is likewise not significant. The interaction of controllability, interactivity, and bidirectionality with psychological distance showed some significance.

KEYWORDS: Smart vending machine, human-machine interaction, emotional reaction, psychological distance, willingness to use, artificial intelligence


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How to cite this paper

Huidong Liu. Investigating How Smart Vending Machines and Associated Human-machine Interactions Impact Users’ Willingness to Use. OAJRC Social Science, 2022, 3(3), 268-292.

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